Signing in

Before you can sign in to ArcGIS Online for the first time, you need to join an organization and establish an ArcGIS organizational account or create a public account. If your organization has configured Enterprise Logins (beta), you have the choice of signing in with your ArcGIS organizational account or your Enterprise Login (beta).

Once you have an account, follow these steps to sign in:

Steps:

1. From the website, click the Sign In link on the upper right or access the sign-in page directly from https://www.arcgis.com/home/signin.html.
2. Enter your user name exactly as it was spelled when you or the administrator of your organization created your account.

   Your user name is case sensitive when signing in to ArcGIS Online. For more tips, see Account troubleshooting.

3. Enter your password exactly as you spelled it when you set up your password.

   Your password is case sensitive when signing in to ArcGIS Online. For more tips, see Account troubleshooting.

4. Check the option Keep me signed in to stay signed in for two weeks unless you sign out.

Verifying the spelling of your ArcGIS user name

Your ArcGIS user name and password are case sensitive. You can verify the exact capitalization of your ArcGIS user name by requesting an email. Go to the Having Trouble Signing In page and click the I forgot my username link. You are redirected to the Forgot your username? page where you can request an email. You will receive an email that lists the user name or user names associated with the email you entered. Your login is case sensitive, so pay attention to the exact spelling of the user name or user names. If you have forgotten the user name for your Enterprise Login (beta), contact your enterprise identity provider.

To request an email with your ArcGIS user name, follow these steps:

Steps:

1. From the website, click the Sign In link on the upper right or access the sign-in page directly from https://www.arcgis.com/home/signin.html.
2. Click the Need help signing in? link.
3. Click the I forgot my username link. You are redirected to the Forgot your username? page.
4. Enter your email address and click Submit.
You will receive an email with the user name or user names associated with your email. Your login is case sensitive, so pay attention to the exact spelling of the user name or user names.

Resetting your password

Esri cannot retrieve your password. If you've forgotten your password or want to change it, you can create a new one. If you have forgotten the password for your Enterprise Login (beta) or want to change it, contact your enterprise identity provider.

To reset your ArcGIS password, follow these steps:

Steps:

1. From the website, click the Sign In link on the upper right or access the sign-in page directly from https://www.arcgis.com/home/signin.html.
2. Click the Need help signing in? link.
3. Click the I want to change my password link. You are redirected to the Reset password page.
4. Enter your user name and click Submit.
5. If your account is detected as an organizational account that you or your administrator created when you joined the organization, you can reset your password on the page.
   1. Answer your security question.
   2. Enter a new password.
   3. Reenter the new password.
   4. Click Submit.
6. If your account is detected as a public account or an organizational account you originally created as an Esri Global Account, you are redirected to the Esri Global Account site where you can reset your password.
   1. Enter your user name.
   2. Enter your last name.
   3. Enter your email address.
   4. Click Submit.

   You will be emailed a temporary password from [e-mail]. Emails are sent during business hours, so you may experience a delay in receiving your temporary password if you reset it during nonbusiness hours. Log in again to the Esri Global Account site to change the temporary password to one that you will remember, keeping in mind that your password and user name are case sensitive. The ArcGIS.com website won't prompt you to change your temporary password. You can use your temporary password on the website, but it is recommended you change it to one you will remember.