Support

Esri Support

Support will be provided by both Esri and Cutting Edge Networked Storage technical support teams.

For questions regarding the configuration and setup of ArcGIS services and usage, contact the following:

United States users-Support will be provided by Esri Technical Support. Use the following contact options:

Phone: 1-888-377-4575

E-mail:support@esri.com

Hours: Monday-Friday, 5:00 a.m.-5:00 p.m. Pacific time (excluding Esri holidays)

International users-Support will be provided by your local Esri distributor.

Cutting Edge Network Storage Support

For questions and support for ArcGIS hardware, please contact Cutting Edge Networked Storage.

For questions and support regarding the Data Appliance for ArcGIS hardware, please contact Cutting Edge Networked Storage using the following options:

Phone: 1-800-257-1666

E-mail: support@cuttedge.com

Web page: http://www.cuttedge.com/contact/technical_support.html

Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. (Pacific time)