Troubleshooting Cloud Builder

If you encounter issues when using ArcGIS Server Cloud Builder on Amazon Web Services, you can create a text file that captures error logs and other information to help you troubleshoot the problem.

Follow these steps to enable debug-level logging for ArcGIS Server Cloud Builder on Amazon Web Services:

Steps:

1. If ArcGIS Server Cloud Builder on Amazon Web Services is running, close it.
2. Create a plain text file named logfile in the %USERPROFILE%\documents\ArcGISCloudBuilder folder on the machine where ArcGIS Server Cloud Builder on Amazon Web Services is installed.

   Do not include any extension on the file name; for example, the file must be named logfile, not logfile.txt.

3. Open the file and type DEBUG on the first line.
4. Save and close the file.
5. Restart ArcGIS Server Cloud Builder on Amazon Web Services and repeat the steps that led to the problem you are trying to troubleshoot.

Debug-level logs will now be written to the log file. When ArcGIS Server Cloud Builder on Amazon Web Services writes to the log file, the file name will have the date appended to the end of it in the format YYYY-MM-DD.

A new log file is created each day ArcGIS Server Cloud Builder on Amazon Web Services is used. Be sure to clean up old log files.