Support

For the latest information on Data Appliance for ArcGIS, see ArcGIS Data Appliance on the ArcGIS Content Resource Center.

Esri support

For questions regarding the configuration and setup of ArcGIS services and usage, contact the following:

United States users—Support will be provided by Esri Technical Support. Use the following contact options:

• Phone: [phone]
• E-mail: [e-mail]
• Hours: Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific time (excluding Esri holidays)

International users—Support will be provided by your local Esri distributor.

Cutting Edge Networked Storage support

For questions and support regarding the Data Appliance for ArcGIS hardware, contact Cutting Edge Networked Storage using the following options:

• Phone: [phone]
• E-mail: [e-mail]
• Web page: http://www.cuttedge.com/contact/technical_support.html
• Hours: Mondaythrough Friday, 8:00 a.m. to 5:00 p.m. (Pacific time)