Appendix C: Known Issues

Tracking Viewer

• Tracking Viewer must be placed in the published folder of a web viewer in order to be used. Loading Tracking Viewer into a browser will not work using a url of the form "file:// . . . ". Instead, use a url of the form http://localhost/TrackingServer/viewer/index.html.
• Versions of the Gateway prior to Tracking Server 10.0 can be left on the machine after installing a new version of Tracking Server. This has the effect of masking the newly installed Gateway. One possible symptom is that when Tracking Server Web Monitor is run in a web browser, it can appear as if no services are running. To correct the problem, remove the old Gateway from the application server, and restart the new Gateway (using the Tracking Server Controller in the Start Menu).