Common problems and solutions

The following troubleshooting tips can help resolve some common installation issues for ArcGIS Web Applications for the Microsoft .NET Framework. For additional help, see the Esri Knowledge Base at support.esri.com.

When I launch the setup, I receive a prompt that states "ArcGIS Web Applications 10.1 for the Microsoft .NET Framework requires .NET Framework 3.5 Service Pack 1."

ArcGIS Web Applications for the Microsoft .NET Framework requires Microsoft .NET Framework 3.5 Service Pack 1. If this service pack is not installed, the ArcGIS Web Applications for the Microsoft .NET Framework installation process will not proceed. Install the .NET Framework 3.5 Service Pack 1 and then double-click setup.exe.

I see a dialog box indicating setup features are unavailable due to missing dependencies.

See Feature dependencies to determine which dependencies your machine is missing.

The Web Applications feature is unavailable due to missing dependencies even though IIS is installed. I am installing on Windows Vista, Windows 7, or Windows Server 2008 R2.

Specific IIS components are required for ArcGIS Web Applications for the Microsoft .NET Framework installations on Windows Vista, Windows 7, and Windows Server 2008 R2. For installations on Windows Vista and Windows 7, see Vista/Windows 7 IIS requirements. For installations on Windows Server 2008 and Windows Server 2008 R2, see Windows Server 2008/R2 requirements.

How do I create a log of the installation?

The example below creates a log of the installation on the C drive. However, the log can be created anywhere on the local machine.

msiexec /I <path to the setup on the media or download folder>\setup.msi /L*V C:\ArcGIS_Server.log

Note:

Windows Installer requires the System account to have full control of the system drive and the target drive.