Common problems and solutions
The following troubleshooting tips can help resolve some common ArcGIS for Server installation issues. For additional help, see the Esri Knowledge Base at support.esri.com, contact the Esri Support Center, or visit the ArcGIS for Server User forum.
Are setup log files created?
Yes. A setup log file is generated in the <ArcGIS for Server installation directory>/.Setup/ directory. The setup log file generated during installation is ArcGISServer_InstallLog.log.
How do I start, stop, and restart ArcGIS Server?
After a successful installation, ArcGIS Server is running. To stop ArcGIS Server, run the <ArcGIS for Server installation directory>/stopserver.sh script. Alternatively, launch the Stop ArcGIS Server shortcut if on a desktop environment. To start ArcGIS Server, run the <ArcGIS for Server installation directory>/startserver.sh script. Alternatively, launch the Start ArcGIS Server shortcut if on a desktop environment.
When stopping and immediately restarting ArcGIS Server, allow 25 to 30 seconds after stopping the server before running the startserver script. This will ensure that all the processes are properly shut down before restarting.
How do I connect to ArcGIS Server Manager?
Once the installation has completed successfully, you will be able to access ArcGIS Server Manager from Firefox or any supported web browser by navigating to http://<machine name>:6080/arcgis/manager. For more information, see Logging in to Manager.
Why are the ArcGIS Server menu shortcuts not created?
There are times when the shortcuts are not yet visible after installing ArcGIS Server. If so, log out and log back in from the desktop environment to allow the system to refresh its shortcuts.