ArcGIS is commonly used to support stake holder engagement activities such as:
- Dynamic mapping applications for customer self service and service requests
- Transparency into utility operations and spending
- Capital improvement project coordination
- Spatial analysis and public facing mapping applications for boil water and service interruption notices
- Web mapping applications to support customer service representatives and utility call center personnel
- Spatial analysis for key performance indicators (KPIs)
- Spatially enabling customer information systems (CIS) and work order management systems
ArcGIS for Water Utilities includes a web browser based Public Information Center Template to allow water utility stakeholder to submit service requests, view publically shared information and interact with social media feeds. You can try the Public Information Center in your web browser here and you can download it here.
ArcGIS for Water Utilities also includes a simple Citizen Service Request Template that is only for service requests. You can try the Citizen Service Request Template here and you can download it here.